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Reputation & Review Monitoring

A single negative review can cost you 30 customers. A pattern of unanswered reviews signals to search engines and prospects that you don’t care. We build monitoring systems that track every review across every platform, alert you instantly on negatives, and give you the data to protect and grow your online reputation.

Get a Free Reputation Audit

Your reputation at a glance

★★★★☆ 4.7 Overall Score · 278 Reviews Tracked
Google 4.7 ★ ★★★★☆ 156 reviews
Yelp 4.5 ★ ★★★★☆ 43 reviews
Facebook 4.8 ★ ★★★★★ 67 reviews
BBB A+ ★★★★★ 12 reviews
The Problem

Your Reputation Is a Blind Spot

You don’t know what people are saying about you

Reviews are scattered across Google, Yelp, Facebook, BBB, industry directories, and niche platforms. You check Google occasionally but miss the rest. A negative review on Yelp could be sitting unanswered for months.

Negative reviews go unanswered for weeks

By the time you discover a 1-star review, 500 people have already read it. No response looks worse than the review itself. Without real-time monitoring, damage control is always reactive and late.

You can’t see the trend

Is your reputation improving or declining? Are negative reviews clustering around a specific location, employee, or service? Without aggregated reporting, you can’t identify and fix the root cause.

How It Works

From Scattered Reviews to Full Visibility

Connect

We integrate monitoring across every platform where your business has a presence — Google, Yelp, Facebook, BBB, industry-specific sites, and any directory with review capability.

Alert

New reviews trigger instant notifications via email, SMS, or Slack. Negative reviews (3 stars or below) get escalated alerts to the appropriate manager with a direct link to respond.

Respond

We provide response templates and workflows for different review types — positive, neutral, negative. Optionally, we can draft responses for your approval.

Report

Weekly and monthly reports show review volume, average rating, sentiment trends, platform-by-platform breakdown, and response rate metrics. You’ll see the full picture at a glance.

Deliverables

What You Get

  • Multi-platform review monitoring setup
  • Instant alert system for new reviews (email, SMS, Slack)
  • Escalation rules for negative reviews
  • Review response template library
  • Review response workflow and approval system
  • Weekly review summary reports
  • Monthly reputation trend analysis
  • Sentiment scoring and trend tracking
  • Platform-by-platform performance breakdown
  • Competitor review benchmarking
  • Response rate and response time tracking
  • Multi-location support with per-location dashboards
Under the Hood
Google Business API Webhooks Slack API Twilio Python Make GHL Sentiment Analysis

Reputation monitoring combines platform API integrations, alert routing, and sentiment analysis into a unified system. We pull data from multiple sources, normalize it, and present it through a single dashboard with intelligent alerting.

  • Google Business Profile API for real-time review monitoring and response
  • Third-party review aggregation for Yelp, Facebook, BBB, and industry platforms
  • Sentiment analysis scoring to automatically classify review tone
  • Webhook-based alert routing with escalation rules based on star rating
  • Slack integration for team-visible review notifications
  • Twilio SMS for urgent negative review alerts to owners and managers
  • Automated response drafting based on review content and rating
  • Multi-location routing: alerts go to the right location manager
  • Review velocity tracking: reviews per week/month with trend lines
  • Competitor review monitoring for benchmarking and gap analysis
  • NLP-based keyword extraction to identify common praise and complaint themes
  • Historical data import for baseline reputation scoring
Use Cases

Who This Is For

Multi-Location Home Services

You have 5 locations. A 1-star review posts on Google for your Denver location at 9 PM. The Denver manager gets an SMS alert within minutes, logs in, and posts a professional response before morning. The weekly report shows Denver trending down — triggering a quality review with the team.

Single-Location Professional Services

You’re a law firm. A disgruntled opposing party leaves a fake review. Your monitoring system alerts you instantly. You flag it for removal, post a professional response, and the incident is tracked in your monthly report so you can document the pattern if needed.

Franchise Brand Management

You manage 20 franchise locations. The reputation dashboard shows each location’s average rating, review volume, and response rate side by side. You instantly spot which locations need coaching and which are excelling.

Business Impact

What This Actually Does for You

< 1 Hour

Average response time to negative reviews with instant alerting.

15–30%

Increase in positive review volume when combined with review generation systems.

Full Visibility

Every review across every platform tracked, measured, and reported.

Root Cause

Sentiment analysis identifies specific issues driving negative feedback.

Goes Well With

Related Services

Review Generation Systems

Generation gets reviews in. Monitoring tracks them, responds, and reports on trends.

Learn more →

CRM Setup & Optimization

CRM triggers review monitoring workflows and logs reputation data per customer.

Learn more →

Custom Dashboards

Reputation data feeds into executive dashboards for at-a-glance performance.

Learn more →

Internal Reporting

Review metrics are part of your operational reporting stack.

Learn more →

Get a Free Reputation Audit

We’ll audit your review presence across every platform, identify blind spots, and show you exactly what a monitoring system would catch that you’re currently missing.

Get Your Free Audit

Not sure about budget? View typical pricing →

Frequently Asked Questions

Google Business Profile, Yelp, Facebook, BBB, Angi, HomeAdvisor, Avvo, Healthgrades, TripAdvisor, and most industry-specific review sites. We’ll identify every platform where your business has a presence and set up monitoring for each.
Typically within minutes for platforms with API access (Google). For platforms we poll periodically, within 1–4 hours. Critical alerts go via SMS so you’re notified even if you’re not at your desk.
We can draft responses for your approval, or you can use our template library to respond yourself. We recommend owner/manager responses for authenticity, but we’ll make it as easy as clicking “approve and send.”
Yes. Multi-location monitoring is a core feature. Each location gets its own alert routing, its own dashboard section, and comparative reporting so you can benchmark locations against each other.
Review generation actively solicits new reviews from customers. Monitoring tracks what’s posted, alerts you, and reports on trends. They’re complementary — generation fills the pipeline, monitoring ensures nothing slips through the cracks. Most clients use both.